Starlink Live Chat

Does Starlink have a Live Chat?

No, unfortunately, Starlink does not have a Live Chat support function. Just like how Starlink does not have a phone number for support. If you need support for Starlink, the best place is via your account and submitting a support ticket. Usually, and we mean usually, Starlink support is quick and helpful. However, sometimes it can be a bit hit-and-miss depending on your issue.

We always recommend that you are:

• Clear about your issue and explain it in detail. Short responses often get automated replies and are not addressing your issue.
• Be polite. Aggressive responses or submitting in all caps will not win you any favours and could delay your support ticket request.
• Be responsive when there is a reply. If you get a reply, get to ASAP as you know someone is on and monitoring your ticket.
• Be appreciative because sometimes you can get compensation for your issue (like a free month or 2).

If you would like to speak with someone before organising Starlink to discuss whether it is right for you, we recommend that you enquire with Starlink Install Gippsland. They have the knowledge and experience to discuss Starlink with you and to confirm whether it is the solution for you. Additionally, they can guide you through the entire process and provide installation services.